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Return Policy

Time Connection Return Policy

It is our pleasure to serve you and hope that you find your new strap(s) to bring many years of enjoyment.

We will accept straps from our normal stock that have NOT been either worn OR mounted on the watch for an exchange or store credit (minus the shipping charge, if any) within 10 days of customer’s receipt of goods.  If exchanged, shipping cost for the new strap will be charged

Straps and accessories purchased on sale at a discount price cannot be returned.

If a strap has a defect we will replace the strap, give a store credit or credit it back to the original payment method upon receipt of these goods in our office.

***Please note: Custom orders and straps purchased on a sales discount promotion CANNOT be returned or exchanged as these sales are final.

All orders are shipped from our offices in Texas. The address for any return is:
Time Connection
100 Commons Road
Suite 7410
Dripping Springs, TX 78620


***Please note that all of these numbers ring in our offices in Texas.

U.S. Toll-Free   800.340.7411
U.K. Toll-Free  020 7193 2344
Australia Toll-Free   (02) 8005 0121
Hong Kong Toll-Free   852 8121 4271

Fax:  Coming soon