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Return Policy and Covid-19

It is our pleasure to serve you and hope that you find your new strap(s) to bring many years of enjoyment.
- We will accept straps from our normal stock that have not been worn OR mounted in any way for exchange or store credit (minus the shipping charge) within 7 days of customer’s receipt of goods. If at any time, a strap is returned due to a defect in workmanship, we will replace it free of charge.
- In order to return a product, you must notify TC Straps within 7 business days of receiving your order for us to take an order back (this applies to U. S. customers only).  For international sales, sorry, but we cannot offer any return policy due to the costs and time delays of shipping, along with custom's and duties delays on orders shipped outside the U. S.
- We do NOT accept returns on Custom/Special Order straps as these straps are made in Italy just for you as per the leather and specifications you provide.
- Exclusions include final sale/clearance items, see below for details. The Item must have been purchased at full price. Returned items that show mild signs of wear may be issued store credit at the discretion of TC Straps.
 - Items bought on promotion or with any discount code totaling more than 20% off the original price will not be eligible for return. Any items purchased under promotional or discount code stipulations will not be available for refund, exchange or credit.
- Straps returned without a TC Straps approval or that have been mounted will be charged a 25% restocking fee plus the shipping costs.
We accept returns or exchanges for product damaged in transit or if the incorrect item was shipped to you.
Your satisfaction is our number one priority.  Please let us know how we are doing and how we can improve.
All orders are shipped from our offices in Texas:
Time Connection
100 Commons Road
Suite 7410
Dripping Springs, TX 78620
***Please note that all of these numbers ring in our offices in Texas.
U.S. Toll-Free   800.340.7411
U.K. Toll-Free  020 7193 2344
Australia Toll-Free   (02) 8005 0121
Hong Kong Toll-Free   852 8121 4271
Fax:  Coming soon